Return Policy

In the event you need to return an item, contact us for an RMA # (Return Merchandise Authorization), and pack the item back in it's original condition and packaging (if applicable). You can drop off the part here at our Kitchener facility or ship it back to us.

Returns are accepted up to 60 days from the date of purchase. Refunds or credit toward another part are are subject to return conditions. Don't hesitate to reach out if you have any questions about returns or warranty before or after making your order.

To Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy  and click Return or click the request a return on the home page.

1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund. Customer provides return shipping label for return conditions such as:

  • Wrong parts ordered
  • Part not needed.
  • 20% Restock fee applies.